FAQ's
WHO MAY USE THE SPA?
Bella Collina’s spa facility is open for residents, members and the community. We also accommodate groups and bridal parties.
WHEN IS THE SPA OPEN?
We are open Tuesday - Sunday from 10 am to 5 pm by appointment. After-hours services are available upon request.
HOW DO I MAKE AN APPOINTMENT?
You may call 407-469-4001 to schedule a service at least 24 hours in advance or email spa@bellacollina.com to inquire about groups and bridal parties.
WHERE ARE YOU LOCATED?
The Bella Collina Spa is located directly across from the main clubhouse doors near the parking lots, in front of the atrium fountain. We are about 5 minutes from the main gate.
WHAT DO I NEED TO KNOW WHEN BOOKING AN APPOINTMENT?
When making your appointment, ask for specific instructions depending upon your treatment. Notify the staff of any allergies and health concerns, including pregnancy, to ensure your comfort and safety. A credit card or membership number will be required upon booking.
WHAT SERVICES ARE OFFERED AT THE SPA?
Bella Collina offers a full menu of services including massage, facials, body treatments, and chemical peels.
DO I HAVE ACCESS TO OTHER BELLA COLLINA AMENITIES DURING MY VISIT?
Yes, we encourage our spa guests to enjoy a meal at our 19th Hole restaurant, featuring a wonderful selection of chef-driven cuisine, and to relax in our extraordinary Italian-inspired courtyard.
IS FOOD AVAILABLE AT THE SPA?
We offer each guest with spa appointments light snacks and up to two complimentary glasses of house wine. Additional beverages are available for purchase. We also encourage our guests to dine with us at our signature restaurant, 19th Hole, before or after their services.
IS THERE A PLACE TO STORE MY THINGS?
Yes, every guest receiving a spa treatment will be issued a locker to store personal items. A robe and slippers are provided for your comfort during your appointment. All valuables should be locked securely in your locker, including cell phones.
CAN THE SPA ACCOMMODATE GROUPS?
Yes, we welcome group bookings. We consider a group booking to be four or more guests. Groups should reserve appointments 3-4 weeks in advance to ensure everyone can be accommodated together.
A 50% deposit will be required to secure your group. Please call a spa coordinator to discuss refunds and policies.
WHEN SHOULD I ARRIVE FOR MY APPOINTMENT?
Guests should arrive at least 30 minutes before their appointment to fill out paperwork and have time to slip into their bathrobe and relax.
IS GRATUITY INCLUDED?
A 20% gratuity will be added to all spa services. Additional tips for exceptional care are welcome.
IS THERE A DRESS CODE?
Yes, as a country club we require members and visitors on the property to adhere to a business casual dress code. We do not allow denim, camouflage, flip-flops, tube tops or spandex clothing at the clubhouse. Hats should be removed indoors. Bathrobes and swimsuits should not be worn outside the spa or pool area.
WHAT IF I NEED TO CANCEL?
We ask that you provide 24 hours advance notice of any cancellations to your services and one week notice for a group reservation. Guests will be subject to a 50 percent charge for late cancellations.
GIFT CARDS
Gift cards can be purchased over the phone. Please call 407.469.4001.
Gift Card Terms: Gift cards may be used at The Club at Bella Collina in the following areas: The 19th Hole, Pro Shop or Spa towards products, services, food and beverages. Gift cards are non-refundable and cannot be redeemed for cash. The Club at Bella Collina is not responsible for unauthorized use, and will not replace, lost or stolen cards. For balance information please call 407.469.4999.
Call 407-469-4001 to Book Your Service
