FAQs

Groups

The Spa may require a deposit of up to 50% of any services booked for large group booking of 5 services or more.

Health & Safety

Please inform your reservationist if you have the following upon booking:

  • High or low blood pressure
  • Allergies, especially fruit and nuts
  • Any recent procedures (including surgeries of ANY kind, facial fillers, biopsy’s, and TCA, Blue, or Jesner Peels etc.)
  • Any physical ailments or disabilities such as: walking limitations, handicaps, extreme sensitivity, heart defects, chronic back pain, etc
  • If you are pregnant or believe you may be pregnant, as these may affect your appointment. There are a few services that should be avoided during pregnancy, specifically the first trimester.

Read more here

For our male guests

We recommend our male guests to shave any facial hair prior to any facial treatments. This will ensure the maximum results are achieved. Chemical peels however are not recommended for areas that are regularly shaven.

For our female guests

We do not recommend shaving your legs the day of your body treatment or pedicure services. This is due to the health and safety of your skin when receiving treatments

If you are pregnant or believe you may be pregnant, as these may affect your appointment. There are a few services that should be avoided during pregnancy, specifically the first trimester.

Children

For the protection of your children and due to certain safety regulations, as well as the respect of other guests, The Spa and Salon area is off limits to children without and appointment. Treatment rooms and the salon are environments filled with sharp instruments and equipment that reach temperatures of 450 degrees. Keeping children safe is our first priority.

Children under the age of 15 receiving a service must not be left unattended during their visit. This means they must be under the direct supervision of a parent or guardian at all times. Never under any circumstances is a child to be left unattended at any time while in The Spa or Salon.

We expect any parent or guardian to be respectful of other patrons wishing to enjoy their visit without disruption.  The staff of The Spa at Bella Collina are never responsible for watching or “keeping an eye” on a client’s child. We kindly request you to reschedule any appointments to a better time when childcare can be provided.

Pets

At The Spa we love animals, but unfortunately the spa and salon are not a safe environment for your pet. There are many chemicals and objects that could be poisonous or dangerous if ingested. According to Florida State Statutes is a violation of Florida State Health Code to allow any animal that is not a registered, licensed service animal on the premises.

Pre-Booking

Please have the following information available before booking:

Guests preferred bathrobe size (we can accommodate up to 3X) and Shoe size.

It is our privilege to make sure that every guest has a robe and slipper that is comfortable upon their arrival.

It is important to know what services you wish to have booked when calling.  Our service menu and rate card are available on the main Spa page: www.bellacollina.com/spa

Please be aware a credit card or membership number will be required when booking.  Any appointment not reserved on a credit card is not secured and subject to cancellation without notification. Providing this information secures your booking, as well as secures our cancellation policy (see cancellation policy listed below in FAQ) *We are a cash free facility and ONLY accept all major credit cards.

Evenings and weekends are the most requested and busiest times for The Spa & Salon.  If those are the times that work best for you, please book as far in advance as possible. This insures that you get the dates and times you prefer. This is especially important during all holiday seasons.

The Club at Bella Collina exercises the right to implement a 20% service charge to any areas where service is performed (The Spa and The 19th Hole Restaurant).  This service charge is always based on retail value of service or good provided and includes gratuities for your service provider

Booking Your Appointment

  • All services with The Spa and Salon at Bella Collina are by appointment only.  Same day bookings are occasionally available with inquiry.
  • Guests are always welcome to request a provider.  We have many very talented therapists and technicians here to provide you enjoyable treatments.  Feel free to ask for recommendations based on your needs when booking.
  • Your treatment and treatment time are blocked when booking according to the service’s needs. If a new guest, please allow extra time to compensate for any traffic and allow you to find our location.  Since we are a private club, guests will be required to show identification at the guard gate upon entering the property.  Once past our gate, it will take approximately 10 minutes to arrive at The Spa. Your appointment time is the time your service should begin.
  • Please arrive no later than 20 minutes before your appointment time if receiving spa services, as you will be required to fill out paperwork for your therapist, before you can begin your service.  Arriving late deprives you of your reserved service time and could result in the service time being abbreviated or a complete rescheduling of your service.
  • It is essential that your schedule remains the same in order that we may provide you with the best service.  Last minute adjustments in your schedule can alter the availability of any remaining services you may have booked.  The Spa reserves the right to make any adjustments necessary to a guest’s booking to assist in accommodating the schedule as a whole.  The Spa will always contact the guest if the adjustments made may affect your reservation.

Group Bookings

  • The Spa and Salon welcome group bookings. We consider a group booking to be 4 or more guests.   It is requested for all group bookings to reserve your appointments 3-4 weeks in advance.   As always appointment times are based on availability.
  • The Spa requires 1 week’s notification of cancellation for all group bookings to avoid any charges. All reservations for group bookings will require a credit card number be placed on file.
  • Dependent on the size of your party and the amount of appointments booked, a deposit may be required.

Cancellation / No Show Policy

  • To provide better service, open schedules to guests needing appointments, and to be respectful to our service providers, we ask that you provide 24 hours advance notice of any cancellations to your services.
  • Guests failing to cancel an appointment within the 24 hour guideline will be subject to a 50% charge of their total services booked at retail value.   We ask that you please consider this when booking your appointment.  Credit card information is required at booking.  For your convenience, all appointments are confirmed by phone prior to service.
  • Failing to arrive for your booked appointment and have not called to reschedule or cancel, the credit card on file will be charged 100% of the service booked for that day.  Although we do understand that emergencies come up, all providers are paid by service and otherwise would not get paid when appointments do not show up. We ask you to please value their time. We would be happy to reschedule your appointment.  We apologize in advance for any inconvenience this may cause.

Arriving for Services

The Spa and Salon is located directly across from the main clubhouse doors near the parking lots, in front of the Atrium fountain. Dress Code – Being a Members Country Club, we do require all members and visitors on property to adhere to a dress code.  Please follow these guidelines:

  • Denim and camouflage pants of any style and color shall not be worn on Club grounds.
  • Flip-flop shoes of any style shall not be worn inside any club facility, except in shower or wet areas.
  • Hats shall be removed while indoors, except in the locker room areas, including the men’s grill and card room.  Hats shall not be worn backwards.
  • Women shall not wear tube tops, halter tops, spaghetti strap tops or spandex clothing on Club grounds.
  • Shorts and skirts shall be no more than 4 inches above the knee.  Anything shorter is not acceptable.
  • Exercise clothes shall not be worn on club grounds with the exception they may be worn only in areas such as the fitness center, locker room areas, and ladies’ lounge.
  • Items such as bathrobes and swimsuits are restricted to worn only in designated areas

Paperwork

All guests receiving spa services will be required to fill out a health intake form and waiver upon arrival.  This intake form is effective for 1 year from the original month signed.  If you are requested to fill out a new intake upon a returning visit, please know it is due to one of the following: Original date has expired, waiver was not signed, or waiver was not dated. All expired waivers are shredded to protect the privacy of our guests.

During your stay with The Spa

Spa Locker:

Every guest who is receiving spa treatments will be issued a key to a locker in which to store their personal effects within The Spa facility.  In each locker is a Bella Collina robe and slippers to use during your visit with us. All valuables and cell phones be recommended to be locked up securely in your locker.

  • Baskets located in each locker room are available to dispose of used robes and slippers.
  • Spa lockers are only for the use of Spa guests during their visit with the Spa. All property is to be removed upon completion of your visit at The Spa to allow that locker to be restocked for a following guest.
  • It is the guests’ responsibility to return their locker key to the front desk following their appointment. Lost or stolen keys will result in a $5 charge to the credit card on file for replacement
  • Bella Collina robes and slippers are not appropriate attire to wear outside of The Spa facility.

*The Spa at Bella Collina and The Club at Bella Collina, LLC are not responsible for any lost or stolen items.  We ask all guests to leave any valuables at home.

Each guest with Spa or Salon appointments is provided with up to 2 complimentary glasses of house wine. Non-serviced guests may purchase a glass of house wine for $8+tax per glass.  Bottles of wine are available for purchase starting at $15+tax

The Spa is a tranquil area. Please help us maintain that peaceful environment when utilizing any of our facilities. For the relaxation of all guests including yourself please speak quietly during your visit. *Cell phones and electronic devices are to be turned off or on silent (preferably in your spa locker)

Do not hesitate to inform your therapist or technician if you are uncomfortable.  Everyone staffed at The Spa and Salon wants our clients to enjoy your visit.  Please do not wait until your service is over to make your comfort known. All services performed will be charged.  Please make sure if you are uncomfortable to allow us to make any adjustments necessary.

Cell Phones

The Spa and Salon requests our guests to refrain from cell phone usage.  This is an area that needs to be peaceful and relaxing.  It is out of respect of your services, service provider, and the service of others to please save all phone conversations for outside of the spa.

Accompanying Guests

The Spa and Salon has limited seating available and the majority of our guest are dressed minimally in robes with slippers. We want to make sure our Spa patrons have places to si t and relax during their visit comfortably.  If you have a others who are accompanying your visit but not receiving services, we kindly ask that your guest wait for you in our 19th Hole restaurant, or Main Clubhouse.

Amenities

As a Member’s club there are restricted areas where non-members are not permitted. Please refer to the list below:

  • Spa: The Spa and Salon are available to Members and Non-members by appointment only.  Members are at times offered special pricing on services and admittance to Spa events that Non-members are not.
  • Ladies Golf Locker Room:  This area is a Member’s only facility and may only be used if you are a guest of a member.  The registered member must accompany their guest and have their member card available. This area contains a lounge, television, fireplace, dining area (if service is available), steam showers and hammered copper soaking tubs.
  • 19th Hole: Our on property restaurant boasts a variety of selections from a constantly evolving menu.  All items served are made fresh to order and prepared on property.  Any guest with a spa booking is encouraged to visit our restaurant.  Spa appointment or Tee-time required for dining.
  • Fitness Center: The Club at Bella Collina introduced its new fitness facility in March 2014.  A full fitness center complete with aerobics training room, full weights and cardiovascular equipment. Open and private fitness classes are available as listed in the fitness center.  This is a restricted area for Members only and must have a Golf or Sports membership card to enter.
  • Pool: The pool and whirlpool are beyond beautiful is located next to the fitness center near the Grand Fountain.  This is a restricted facility to Golf and Sports members.  However, a Social member may be granted a day pass to the pool when they spend $100+ per person on Spa services at The Club (does not include retail items or service charge).  As a restricted area there are no exceptions otherwise.  Pool passes are distributed following payment of your spa services and is valid for the entire day of your visit.  Pool pass is required.

Important information to remember

  • Please arrive no later than 20 minutes before your appointment time if receiving spa services, as you will be required to fill out paperwork for your therapist, before you can begin your service. Arriving late deprives you of your reserved service time and could result in the service time being abbreviated or a complete rescheduling of your service.
  • Your treatment and treatment time are blocked when booking according to the service’s needs. If a new guest, please allow extra time to compensate for any traffic and allow you to find our location. Your appointment time is the time your service should begin.
  • Please inform your reservationist if you have high blood pressure, allergies, any physical ailments or disabilities, if you are pregnant or are taking any medications that will interfere with your treatment
  • Provide 24 hours advance notice of any cancellations or changes to your services to avoid any charges to credit card on file.
  • Club imposed 20% service charge added to all areas of service (Spa or 19th Hole Restaurant) based on retail value of services or goods provided. This total includes your gratuity. Any additional is always appreciated by your service providers.
  • We are a cash free facility. We do accept all major credit cards
  • No outside alcohol allowed
  • Adhere to business casual dress code while visiting on property
  • No cell phone use while in The Spa or Salon. Any phone calls should be made prior or following your visit with us. Please do not be offended if we ask you to exit The Spa if using your phone.  It is for the respect of the environment which we try to keep peaceful and relaxing.
  • If guests are accompanying you to your services but receiving none themselves, we will kindly ask them to enjoy a beverage at the 19th hole, or tour the property while awaiting the end of your services. Seating is limited and for the use of our paying Spa and patrons
  • Ultimately, remember this is a private member’s club. Certain areas of the club are restricted to Member’s Only. It is a privilege for any of our outside guests to visit. Any violations of its code of conduct, or unacceptable behavior will not tolerated and visitor will be asked to vacate the property.